Guest Experience — OSAT Scores
Overall Satisfaction top-box scores · guests rating 9–10 out of 10
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Last synced: Today at 6:42 AM
Portfolio OSAT
76.1
+4.3pts above system avg
System avg: 71.8
Survey Responses
5,787
Total surveys this month
Avg 123 per store
Above System Avg
34/47
15 trending up this quarter
Speed of Service
70.2
Weakest category — industry avg 67.4
+2.8pts vs system avg
Portfolio OSAT Score
76/ 100
Good
4.3pts above
Subway system average
Category Breakdown
Friendliness
Sys avg: 78.080.1
Food Quality
Sys avg: 74.277.0
Cleanliness
Sys avg: 72.576.3
Value
Sys avg: 70.174.0
Speed of Service
Sys avg: 67.470.2
Your score (above avg)
Your score (below avg)
System avg
OSAT Trend — 12 Months
April 2025 – March 2026 · portfolio avg vs system average
Top 10 — Highest OSAT Scores
| Rank | Store | State | OSAT | Trend |
|---|---|---|---|---|
| #1 | NY | 89.5 | ||
| #2 | NY | 88.5 | ||
| #3 | NY | 87.0 | — | |
| #4 | NY | 86.5 | ||
| #5 | PA | 85.7 | ||
| #6 | NY | 85.0 | — | |
| #7 | PA | 84.7 | ||
| #8 | PA | 84.2 | ||
| #9 | NY | 83.5 | — | |
| #10 | PA | 83.2 |
Bottom 5 — Need Attention
62.5
NY—Below threshold
63.3
NY—Below threshold
64.1
NYBelow threshold
64.9
NY—Below threshold
65.1
NY
Recent Guest Verbatims
March 2026PositiveOSAT: 64
"Great value for the price, portion sizes are generous"
Downtown BinghamtonPositiveOSAT: 64
"Sandwich was made exactly how I ordered it!"
Downtown BinghamtonPositiveOSAT: 69
"Sandwich was made exactly how I ordered it!"
Binghamton UniversityConstructiveOSAT: 64
"Bread was stale today, very disappointing"
Downtown BinghamtonConstructiveOSAT: 64
"Waited 12 minutes for a footlong — too slow for fast food"
Downtown BinghamtonConstructiveOSAT: 69
"Waited 12 minutes for a footlong — too slow for fast food"
Binghamton University